Frequently Asked Questions

I want to buy a jacket. How can I pay?

There are multiple ways of payments. You can pay through Credit Card, PayPal, Google Pay, Apple Pay, and Afterpay.

 

I like the jacket, but I am not sure about the size and fit?

Please check our size guide to find your appropriate size. If you are still unsure about your measurements and fitting, that is not a problem at all. Please email sales@leatherwear.com.au, and the team will guide you in choosing the right size.

 

Can I exchange the size if there was a fitting issue?

No, we do not offer exchanges for size-related fitting issues. Returns and exchanges are only accepted if the item is damaged or faulty upon delivery, please reach out to us on sales@leatherwear.com.au.

 

Who would pay the returned shipping cost in a case of exchange, return, or refund?

If the item is damaged or faulty, we will cover the cost of the exchange. However, as we do not accept returns or exchanges for any other reason, there are no additional return shipping costs for the customer.

 

I am unable to find my size in the size guide. Can I have my own customized size?

Yes, for sure! Please check our Made to Measure design and provide your measurements via email. In case you're unsure of your body measurements, you can select 'Made to Measure' and place the order without any hesitation. The customer service team will soon get in touch with you once we received your order, and they will guide you regarding the measurements.

 

How long would it take for a jacket to be received at my place?

The estimated delivery time for a jacket is 5 to 10 business days. All jackets are shipped express for free. Because all of our jackets are Made to Order, cannot fast track any orders.

 

What should I do if my order hasn't been delivered yet?

You would have provided the tracking details along with the courier provider. If you are facing any issues in tracking, please email sales@leatherwear.com.au, and the team will help you in resolving the issue.

 

How long does a jacket take to be delivered?

We aim to have all orders delivered within 14 days, but sometimes there are courier delays outside our control, especially to remote destinations. We do not offer refunds for orders that take longer than 14 days to arrive.

 

I have received a faulty product. What should I do?

Do not hesitate to contact our team. We will try our best to resolve this issue. Please take an image of the faulty product and share it with our team at sales@leatherwear.com.au along with the description of the fault. It is important that images are clear, and when you send an email, please provide your order number. Our team would help you in resolving the issue.

 

My payment has been declined. What should I do?

There are a few things you can check in this case. Please check your credit card limit has not reached your daily limits. Please check your PayPal has funds available. Please check your credit card expiration date, as expired cards will not work. All compulsory billing and shipping details must be reviewed and completed.