Frequently Asked Questions

I want to buy a jacket. How can I pay?

There are multiple ways of payments. You can pay through Credit Card, PayPal, Google Pay, Apple Pay, and Afterpay.

 

I like the jacket, but I am not sure about the size and fit?

Please check our size guide to find your appropriate size. If you are still unsure about your measurements and fitting, that is not a problem at all. Please email sales@leatherwear.com.au, and the team will guide you in choosing the right size.

 

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We would like to satisfy all our customers by providing a premium shopping experience. A customer has the right to exchange the jacket in 30 days if it does not fit. We will issue full site credit or exchange upon the receiving of the item in original condition.

 

Can I exchange the size if there was a fitting issue?

Yes, customers can exchange to any size without any extra charges if there is a size issue. There are no restocking fees, however the customer will pay the return postage costs. After the first exchange of size, there will be no further exchange or refund on the purchase. Please ensure that you choose the right size for an exchange. Alternatively, please reach out to us on sales@leatherwear.com.au.

 

Who would pay the returned shipping cost in a case of exchange, return, or refund?

The customer would pay the return shipping cost. Please send the jacket to us using Australia Post Large satchel. Please submit your exchange request through our returns portal before sending the return jacket.

 

I am unable to find my size in the size guide. Can I have my own customized size?

Yes, for sure! Please check our Made to Measure design and provide your measurements via email. In case you're unsure of your body measurements, you can select 'Made to Measure' and place the order without any hesitation. The customer service team will soon get in touch with you once we received your order, and they will guide you regarding the measurements.

 

How long would it take for a jacket to be received at my place?

The estimated delivery time for a jacket is 7 to 14 business days. Because all of our jackets are Made to Order, we don't offer express shipping.

 

What should I do if my order hasn't been delivered yet?

You would have provided the tracking details along with the courier provider. If you are facing any issues in tracking, please email sales@leatherwear.com.au, and the team will help you in resolving the issue.

 

How long does a jacket take to be delivered?

We aim to have all orders delivered within 14 days, but sometimes there are courier delays outside our control, especially to remote destinations. We do not offer refunds for orders that take longer than 14 days to arrive.

 

I have received a faulty product. What should I do?

Do not hesitate to contact our team. We will try our best to resolve this issue. Please take an image of the faulty product and share it with our team at sales@leatherwear.com.au along with the description of the fault. It is important that images are clear, and when you send an email, please provide your order number. Our team would help you in resolving the issue.

 

My payment has been declined. What should I do?

There are a few things you can check in this case. Please check your credit card limit has not reached your daily limits. Please check your PayPal has funds available. Please check your credit card expiration date, as expired cards will not work. All compulsory billing and shipping details must be reviewed and completed.